Clew Platform Overview & System Requirements
What the Clew Platform does, what solutions it offers, and what you need to run it
Contents
- 1. Introduction & Context
- 2. Key Features & Functions
- 3. Requirements
- 4. Step-by-Step Guide
- 5. Common Issues & Troubleshooting
- 6. Related Articles
1. Introduction & Context
The Clew Platform is a web-based risk management platform that helps organisations identify, evaluate, and manage risk across multiple business areas from a single, unified system.
Who is it for? This article is intended for IT administrators and new users who need to understand what the Clew Platform offers and how to confirm their environment meets the technical requirements.
What does it cover? This article provides an overview of the platform's core solutions and the browser and technology requirements needed to run Clew effectively. It does not cover configuration, user setup, or module-specific workflows — these are covered in separate articles.
2. Key Features & Functions
The Clew Platform provides an integrated suite of solutions designed to consolidate data, automate processes, and support proactive risk management across your organisation. Each solution is adaptable to organisations of different sizes and industries.
- Risk Management: Identify and actively manage risks across any business area. Use visual Bowties to analyse risks, assign controls with budgets, and ensure accountability through ownership and action tracking.
- Compliance Management: Create and maintain compliance obligations aligned with your policies and regulations. Manage non-compliances through to resolution, with integration across Risks, Controls, and Compliance Breaches.
- Audit Management: Build audit templates and work papers to plan, schedule, and manage your internal audit programmes. Add findings and corrective actions, tracking them through to completion.
- ESG Management: Measure performance against any ESG framework and maintain data aligned with ESG standards. Control access and disclose data with confidence.
- Safety Management: Customise your Safety Management System with hazard analysis, observations, near-misses, incident investigation, and learning. Use the mobile app for live reporting and real-time updates.
3. Requirements
Browser Compatibility
The Clew Platform is compatible with all modern, standards-compliant web browsers. For optimal performance, use the latest version of your operating system with any of the following browsers on Windows or Mac:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
Supported Technologies
The Clew Platform uses the following technologies to deliver a secure and reliable experience. Modern browsers include support for these by default, so no additional configuration is typically required:
- ECMAScript 1.6 and above (JavaScript)
- CSS 2.1 and above
- SSL 128/256-bit encryption
4. Step-by-Step Guide
Confirming Your Environment Meets Requirements
- Open your preferred browser and navigate to your organisation's Clew Platform URL.
- If the login page loads correctly, your browser and environment meet the basic requirements.
- If you see an error or the page does not load, check that you are using a supported browser (Chrome, Firefox, Edge, or Safari) and that it is updated to the latest version.
- If your organisation uses a firewall or content filtering system, ask your IT team to whitelist the Clew Platform URL to ensure the platform loads correctly.
Accessing Your Modules
- Log in to the Clew Platform using your credentials.
- Your home screen will display the modules your organisation has licensed, for example Risk Management, Compliance Management, or Audit Management.
- Select a module from the navigation menu to begin working. Only modules included in your subscription will be visible.
5. Common Issues & Troubleshooting
| Issue | Likely Cause | Solution |
| The platform does not load or displays a blank page | Unsupported browser, outdated browser version, or JavaScript disabled | Switch to a supported browser (Chrome, Firefox, Edge, or Safari) and update it to the latest version. Confirm JavaScript is enabled in your browser settings. |
| Login page loads but the user cannot log in | Incorrect credentials or account not yet set up | Contact your Level 1 IT helpdesk to verify your account is active and your credentials are correct. |
| A module is not visible on the home screen | The module is not included in your organisation's subscription, or your user role does not have access | Contact your Customer Champion to confirm which modules are licensed and check your user permissions. |
| Platform loads slowly or times out | Network connectivity issues or firewall restrictions blocking the platform URL | Check your internet connection. Ask your IT team to confirm the Clew Platform URL is whitelisted in your organisation's firewall or content filtering system. |
Best practices:
- Always use the latest version of a supported browser for the best performance and security.
- Bookmark your organisation's Clew Platform URL so users can access it directly without searching.
- If users report access issues, check with IT before escalating to your Customer Champion.
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